Troubleshooting
Before contacting support
Section titled “Before contacting support”Record the storefront or screen, product, approximate time with timezone, visible error message, and request or job identifier. State whether the problem affects every product or only one.
Never send access tokens, passwords, signed media URLs, or customer photos.
Common issues
Section titled “Common issues”Widget is missing
Section titled “Widget is missing”Confirm the app block is enabled in the active product template and the product is eligible. A working product alongside a missing product usually indicates template or product configuration, not a platform outage.
Upload fails
Section titled “Upload fails”Reload once, verify the browser is online, and try a supported image. If the response is 403 or a browser CORS error, report the exact store origin and time.
Onboarding is incomplete
Section titled “Onboarding is incomplete”The app can be installed while Aabhas provisioning is incomplete. Contact support rather than repeatedly reinstalling.
Analytics show unavailable
Section titled “Analytics show unavailable”Unavailable is not zero. It means the selected metric requires event or attribution coverage that is incomplete for that range. Exact counters may still be available.